Debbie talks about no one way (0:32)

You don’t just use one medium to get your message across, and for every person it could be different.  Given how much English that they are – do understand.  And confidence levels, that sort of thing.  And if one thing’s not working I’m prepared to try something else, even if it seems a bit corny at the time.  And it’s amazing sometimes that sort of very simplistic approach can actually work.