Heleana talks about shame job business (0:31)

Have contact with them first. Understand where they’re coming from.  A lot of shame job business.

Tell me a bit more

The shame job business – I see it as what I experience, English, not understanding English and that’s what they feel shame job about because they don’t understand what language you’re speaking. If you spoke the same language we did, they’d understand and you’d get on with them a lot quicker, and understand them.